What is our refund policy?
At Quietova, your rest is our priority — especially the first time you try us. If you're not completely in love with how you sleep, we offer a 100% money-back guarantee within 30 nights of delivery. Just reach out through the contact form at the bottom of this page and we'll make it right — no hassle, no hard feelings.
For subscription renewals and repeat orders, cancellations must be made before your payment method is charged, since we begin preparing orders quickly to get them to you fast. Once payment is processed and the order is in progress at our warehouse, that order isn't eligible for a refund. You can cancel, pause, or skip anytime from your account or by emailing support@quietova.com.
Additional Details
Refund Processing:
Approved refunds are returned to your original payment method within 5–10 business days. Processing times may vary by your bank or card provider. Please note: shipping fees are non-refundable.
Unauthorized Returns:
Returns sent to our warehouse without prior approval can't be accepted or refunded. Please contact us first so we can help.
Damaged or Incorrect Items:
If your order arrives damaged or incorrect, email support@quietova.com with your order number and a photo within 14 days, and we'll replace or refund it at no cost.
International Orders:
We want you fully satisfied with your order, so please email us at support@quietova.com for help.